Review sites, online forums, social media, blogs and other user generated content sites have created a need for companies to begin managing and monitoring their online reputation. More and more consumers rely on these sites in order to determine the real value of the product or service the company is offering. Negative reviews or false information can severely damage a company’s online reputation resulting in lower sales and market share. It is vital for companies to begin taking control of their online reputation in order to protect their brand and increase positive consumer feedback.
Reputation management begins by gathering, organizing and managing all the reviews and online posts related to the company. After our search is complete, we will review all the resources in order to get a feel for the overall public sentiment. Next we use a combination of public relations and search engine optimization techniques in order to directly address the negative reviews, and to develop multiple web properties which highlight the positive and suppress the negative.
Please note, we are a “white hat” SEO company, we never employ or recommend tactics which are considered spammy or manipulative. Additionally, we will NOT provide reputation management services to companies that have a history of willfully defrauding the public.
- Brand promotion & protection
- Improved public perception
- Better customer service & satisfaction
- Insights into consumer perceptions regarding products and services
- Quick response to negative reviews, means they have less impact
- Lower marketing & public relations costs
If your company is victim of fraudulent reviews, false allegations or erroneous information that is hurting your online reputation and business please call us at 786.368.3076 for a free evaluation and consultation today!